Changelog

Blocklists that stick

Block phones, emails, and IPs. Matched phones and emails can also hide COD at checkout. Velocity limits catch repeat COD abuse in a time window.

Shared risk network

Opt in to hashed cross-merchant signals — and optionally contribute when you report a buyer from an order.

Level COD form (optional)

A storefront COD form embed captures the order, then Level verifies on WhatsApp — popup or Buy-it-now style, with theme-friendly styling.

Rule-based verification

Set min/max order total, allowed or blocked pins, and required or blocked tags. Level still keeps the Shopify order — it simply won’t message when rules say skip.

Checkout COD availability

Sync payment customization rules to Shopify so COD can be hidden before the order is placed — by value, pin, product, collection, or customer tag.

Sync health

When checkout rules fail to sync, Level surfaces the error and a reconnect path so you’re not flying blind.

Multi-language Meta templates

Level submits and sends locale-aware WhatsApp templates — customers get Confirm/Cancel in the language that matches your store.

Smarter phone formatting

Buyer phones are normalized with libphonenumber using the shop country — fewer failed deliveries from missing country codes.

Help that matches your locale

In-app help links open docs in the merchant’s language when available.

Filterable COD inbox

Browse COD orders in a single Livewire table — filter by status without bouncing between screens.

Clearer verification statuses

Pending, verified, cancelled, and skip reasons read cleaner in the inbox so ops know what to ship next.

Marketing WhatsApp compliance

Shared-number marketing sends follow Meta recipient preference rules — safer recovery and campaign messaging.

Reliable recovery links

Cart recovery URLs route through Level's redirect service — customers land on the right checkout even when store URLs change.

Optimized touch sequence

Second-touch messages (with or without discount) follow clearer routing — the right nudge at the right time for carts still open.

Resilient template images

Recovery messages always include a header image — Level supplies a branded fallback when a cart image isn't available.

Arabic language support

Arabic translations for merchant-facing screens — expanding Level for merchants across the Middle East and North Africa.

Connection health at a glance

Dashboard indicators show WhatsApp and Shopify connection status — so merchants know their automations are ready to run.