Gearpix is a Shopify store running Cash on Delivery in India. With Level Starter they send WhatsApp Confirm/Cancel on COD orders before shipping. Here is how that looked over a recent month — and what they said about the product.
Full story: How Gearpix confirms COD orders before they ship.
Gearpix (India COD · Level Starter)
Gearpix upgraded when Free’s 50-message wall wasn’t enough. Last 30 days of WhatsApp Confirm/Cancel on Level (as of 2026-09-29):
| Metric | 30 days |
|---|---|
| Verifications sent | 514 |
| Buyer confirmed | 186 (36% of sent) |
| Buyer cancelled before ship | 152 (30% of sent) |
| Closed in Shopify (fulfilled / paid / voided before reply) | 162 (31%) |
| Still pending | 14 (3%) |
| Settled (not pending) | 97% of sent |
That mix is the product: ship what buyers confirm, stop packing what they cancel — no OTP.
★★★★★ from Gearpix
“Great app for WhatsApp automation! The setup process is simple, and it helps us send order confirmation messages to customers efficiently. It is very useful for managing Shopify orders and improving customer communication. The automation features save time and make the order confirmation process much easier. Overall, a helpful and reliable app. Highly recommended!”
— Gearpix · Level Starter
What “working” looks like in the first weeks
- Install → WhatsApp Confirm/Cancel is on for COD (no OTP for the buyer)
- Ops sees Verified / Pending / Cancelled in Level and Shopify tags
- When Free’s 50 messages aren’t enough, stores that care about fake COD move to Starter ($4.99) for volume, reminders, and auto-cancel
Platform signal (anonymized)
Across Level merchants in a recent 30-day window, of verifications that were sent, roughly half later resolved to verified or cancelled (the rest were still pending / in-flight). Gearpix is what it looks like when volume is on Starter and the loop is tight — see also auto-cancel unverified COD.
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